Return & Exchange Policy

At Mortis Noir, each piece is produced with intent and care. We want you to be happy with your purchase, so please review the policy below before placing an order.

Returns & Exchanges

If your order isn't quite right, you may request a return or exchange within 7 days of delivery.

You may request a return or exchange if:

  • The size or fit isn't right.
  • You've changed your mind or the piece isn't right for you.
  • You'd prefer a different piece.
  • The item arrived damaged or defective.
  • You received the wrong item or size.

Returns do not require a specific reason, provided the item meets our return and exchange eligibility requirements below.

To initiate a return or exchange, email us at help@mortisnoir.com with your order ID, reason for the return or exchange, and clear images of the item.

To be eligible for a return or exchange, the item must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original condition
  • Returned with all original packaging

Items showing signs of wear, washing, damage, alteration, or use will not be eligible for return or exchange.

All returned items are subject to a quality inspection before a return or exchange is approved.

Refunds

Once an approved return is received and passes our quality inspection, the refund will be processed to the original payment method used for the order. Please allow 5–7 business days for the refund to reflect in your account after it has been processed.

For returns resulting in a refund, the applicable reverse-shipping cost will be deducted from the refund amount.

For example, if your order value is ₹5800 and the applicable reverse-shipping cost is ₹120, the refund issued will be ₹5,680.

For items that are damaged, defective, or incorrectly sent by Mortis Noir, the return shipping cost will be covered by us and will not be deducted from your refund.

Exchanges

If you'd like to exchange your item for a different size or another available piece, we'll cover the shipping costs associated with the exchange.

If the replacement item has a higher value, the difference must be paid before the exchange is processed.

You may also choose store credit for the value of the returned item.

Store credit:

  • Is non-refundable
  • Has no cash value
  • Can be used for future purchases on the Mortis Noir website

Reverse Pickup & Shipping

Once your return or exchange is approved, the item will be collected through our logistics partner.